Warranty Policy
GENERAL TERMS
All sales are final, shipped FOB origin and payable in U.S. Dollars. Centon’s maximum liability on any order shall be limited to the purchase price stated on the invoice. Any claim for shortage, damage, or shipment error must be made in writing within 7 days of receipt of goods.
Centon provides a limited warranty to the original purchaser of products manufactured by Centon. Such products shall be free from defects in workmanship. Centon’s sole obligation in such event shall be Centon’s option to either; 1) repair, 2) replace, or 3) credit the value of the product (based on the lower of the actual purchase or market price on the date the defective product is returned.) The length of the warranty varies as stated below.
Proof of purchase date will be required on all products other than memory modules. Products returned damaged or with tampered or missing labels will void the warranty.
Centon shall not be liable to any person or entity for any incidental, consequential, indirect, and special or punitive damages of any kind, loss of information or data, loss of revenue, loss of business or other financial loss arising out of or in connection with the sale or use of Centon products or services. Legal jurisdiction will be the County of Orange, California.
Centon shall not be obligated to repair or replace defective product, in whole or in part, by causes external to the goods such as catastrophe, power failure, improper use, unauthorized installation, unauthorized repair, disassembly or use of unauthorized parts.
WARRANTY CLAIMS AND SERVICE
If you have purchased your Centon product at a retail store and the purchase is within that retail store’s return policy, it is recommended that you exchange or return the product directly to them. Returning the product to the retailer will be much faster than sending the product to Centon directly.
If you need to file a warranty claim, please contact us online or by phone 8am to 5pm PST at 1-800-9-CENTON to obtain a Return Materials Authorization (RMA) number.
RETURN OF DEFECTIVE PRODUCT COVERED BY CENTON WARRANTY
At Centon’s option, Centon shall 1) repair, 2) replace, or 3) credit the value of the product (based on the lower value of the actual purchase or market price on the date the defective product is returned.) Proper authorization, as outlined in Centon’s RMA procedure, shall be obtained prior to the return of the defective product. An RMA for defective product being returned is only valid for 30 days.
RETURN OF PRODUCTS FOR CREDIT
If Centon agrees to accept the return of product for credit, the credit shall be limited to the value of the product based on the lower value of the actual purchase or market price on the date of RMA issuance and only if such product is returned within 30 days. Proper authorization, as outlined in Centon’s RMA procedure, shall be obtained prior to the return of product for credit. An RMA for product being returned for credit is only valid for 30 days.
