At Centon we strive to provide our customers with quality products and services.
When problems arise, it is important for us to ensure our customer’s issues are solved in a timely manner. Our highly skilled Customer Support agents are directly employed by Centon at our headquarters in California. We feel that by keeping support in house, we are able provide detailed answers and quality assistance when it is needed most.
Here is what some of our customers have told us about our customer service:
“Thank you for the rapid response” – CR
“Wonderful customer service! I'm working on a masters thesis and keep all my data on the flashdrive. I lost the cap to the flashdrive and so I worry if an unforeseen water spill might ruin the data on the flashdrive. I wrote an e-note to customer service asking where I can obtain another cap and a representative replied asking me for my street address. Centon send me a new cap within days. Many, many thanks for your help. I feel more at ease. ” – EC
“Overall, my experience was wonderful. I love my thumb drive, one of the best on the market.” – SR
“Great warranty support. Thank you!” – RS
“Warranty replacement on product went flawlessly! I will continue to recommend Centon products to everyone I know! Thank You!” – LJ
“Everything was excellent, really.... thank you so much.” – DB
“Incident was handled very quickly and had no problems with returning and receiving my item.” – AC
“If I were to rate the Technical Support for Centon Products, I will definitely say 10 or "Excellent". They are very responsive and very flexible in addressing my problem with their product.” – ER
“Everything was great. Thanks for standing behind your products. It was very easy to get help from this company. I deal with numerous companies and by far, you surpassed customer service expectations from my standpoint. Thanks” – JS
“Thank you very much for honoring your warranty. The replacement RAM has been installed and it is working fine. I really appreciate the no hassle service. Thank you very much.” – HW
“You replaced my 8gig SD chip super fast with no hassle. This is how it is supposed to work so I am now a big Centon fan and I will certainly recommend and purchase your products in the future. I just told my tech savvy 20 year old son so he could tell his friends. Thank you” – HP
“Centon was very quick in responding to the problem I was having with my USB. They took care of the issue I was having and sent me a replacement in less than a week. I am very impressed with Centon's customer service and will definitely do business with them again.” – CH
"I purchased a 2GB DataStick in the beginning of this semester. Especially this semester I have been doing a lot of writing. Naturally, i give a good work out to my memory card. In February i washed my memory card by accident. Moreover, i also dried it along with my other clothes. Sadly, i am not one of those example college students. I usually wait until the last moment to do my papers with my tail on fire. Consequently, the last thing i want is a freshly written paper in freshly washed and dried memory card. Thanks to your engineers and workers and the rest of the staff, CENTON DataStick Pro 2GB survived my Structural Integrity Tests. My card is still working with all the data smelling nice and fresh. Thank you very much” – UP