My flash device is not working.. We need more info

Can you provide a few more details regarding the non-working product. The more information you can provide the faster we will be able to help you.

  1. What is happening when you plug the device into a reader (computer, tablet, phone, etc) and does the same issue happen across multiple readers?

  2. Is the device recognized at all?

  3. Can you read data from the device?

  4. Can you write data to the device?

  5. Are you getting any error messages?

  6. If the product has a LED light (USB) is the light flashing when plugged in?

  7. Have you tried to reformat the device? If yes, did you use a 3rd party utility or your operating system to do this?