Common Problems and Solutions

Listed below are some common Problems, Causes, and Solutions for Datasticks/SpinDrives/MP3s:

    1. Problem: Drive letter is not assigned.
      Cause: Flash drive/SpinDrive not seated in USB port.
      Solution: Remove and reinsert USB Flash/SpinDrive drive.



    1. Problem: Device is not recognized by PC when connected to a front mounted USB port. 
      ...or...
      Device is not recognized by PC or Mac when connected to USB port on keyboard.
      Cause: Flash drive/SpinDrive/MP3 Player may not be receiving sufficient power from the USB port. Occasionally, the front USB ports on some new computers are not powered. Most keyboards operate from power supplied by the USB ports to which they are connected; this does not leave enough power for the Flash drive or SpinDrive or MP3 player. Also, if connecting to an external USB Hub, make sure the hub is powered instead of relying solely on the power provided by the USB port.
      Solution: Connect USB Flash/SpinDrive or MP3 player to a port on the back of the computer; or connect to an external powered USB hub.



    1. Problem: Drive letter is not assigned.
      Cause: Windows needs to refresh itself.
      Solution: With the 'My Computer' Window open, press the F5 key on your keyboard
      ....or....
      Restart Windows - be sure to leave the USB drive connected to your USB port during the reboot.



    1. Problem: Drive letter is not assigned. (Windows 98 only)
      Cause: Driver is not installed.
      Solution: Install Windows 98 driver. See the Centon Drivers page to download driver.



    1. Problem: Drive letter is not assigned.
      Cause: Conflict with network drive letter.
      Solution:
      1. Click Start on the taskbar, then right-click My Computer on the desktop or from the Start menu, and then click Manage. Under Computer Management, click Disk Management.
      2. In the list of drives in the right pane, right-click the Removable Device and then click Change Drive Letter and Paths.
      3. Click Change, and in the drop-down box, specify a drive letter for the Removable Device, choosing one that is not assigned to the mapped network drives.
      4. Click OK, and then click OK again.

 

    1. =========
      Alternate instructions (same solution):
      1. Log on as administrator or as a member of the Administrators group.
      2. Click Start, click Run, type compmgmt.msc, and then click OK.
      3. In the console tree, click Disk Management. The Disk Management window appears.
      4. In the list of drives in the right pane, right-click the Removable Device and then click Change Drive Letter and Paths.
      5. Click Change, and in the drop-down box, specify a drive letter for the Removable Device, choosing one that is not assigned to the mapped network drives.
      6. Click OK, and then click OK again.
      =========



  1. Problem: Drive letter is assigned, but drive is not accessible.
    Cause: Drive needs reformatting.
    Solution: Right-click the drive in Explorer and choose Format from the resulting menu.