Corporate
Address
27 Journey Suite 100
Aliso Viejo Ca 92656
Phone
+1 (800) 234-9292
Email Address
support@centon.com
Opening Time
Mon-Fri: 8:00 AM - 5:00 PM
Return a Product (RMA)
Support › Return a Product
Support
Return a product (RMA)
For Centon products bought from a store or online. Request a Return Merchandise Authorization (RMA) before you ship anything back.
How it works
Four steps.
1
Try a quick fix
A drive that is not recognized, a write-protect message or a card that shows less space can often be fixed in minutes. See the FAQ.
2
Request an RMA
Send the form below with your part number, proof of purchase and a short description of the problem.
3
Get your RMA number
We reply within one business day with your RMA number and the return address.
4
Ship it back
Pack the product securely, write the RMA number on the outside of the box and ship it within the RMA's valid period.
Before you start
What you need.
- Part number. Printed on the retail package just above the UPC barcode, and on your receipt.
- Proof of purchase with date. A receipt or invoice. Attach it to the email the form creates.
- A short description of the problem, and what you have already tried.
- A backup of your data. Centon cannot recover data, so copy off anything you need first.
Bought it recently from a store? If you are still inside the store's return window, exchanging it at the store is the fastest option.
Good to know
RMA rules.
RMA first, then ship
Returns that arrive without an RMA number cannot be processed.
Valid for 30 days
An RMA for a defective product is valid for 30 days from the date it is issued.
Labels intact
Products returned damaged, or with tampered or missing labels, are not covered.
Centon will repair, replace or credit a defective product covered by warranty. Warranty length depends on the product's series and type; see the warranty terms.
Request an RMA
Tell us about the return.
Submitting opens your email with the request ready to send to support@centon.com. Attach your proof of purchase before you send it.
Questions about a return?
Customer Care handles RMA requests, warranty claims and product questions, 8:00 AM to 5:00 PM PT.
Or call 800-234-9292, Monday to Friday.We’re here to help! Reach out to us with your inquiries, feedback, or support needs. Our team is ready to assist you.
Corporate
Get in Touch
Have questions or need assistance? Fill out the form below, and we’ll get back to you shortly.